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Angry customer? CARP

If you’re in business of any type, you’ve had to address a dissatisfied patron at some point in your experience. Whether you’re a business owner, manager, or customer service representative, you have felt the sting of an unhappy client. Using customer service trainer Robert Bacal’s simple system called CARP, outlined in his Defusing Hostile Customers Workbook, you can resolve the […]

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INSTAGRAM’S CHANGES NOT ALL BAD, WILL AFFECT YOUR REACH

It makes sense really, a for profit social media platform leaving its grassroots chronological model to capitalize on paid advertising from brands desperately trying to reach their audience… de ja vu anyone? According toFrancis Trapp, CEO of Brandnew IO, the new Instagram algorithm going into effect today will impact brand’s in 6 key ways. Read below […]

Women-in-Tech

Startups Empowering Women

Women across America aspire to have successful careers and raise families, however finding the perfect balance between those two paths can prove to be a difficult challenge, requiring support and mentorship, in addition to flexibility and understanding from their employers. There are many examples of strong female leaders in the corporate world, but these women […]

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Support Small Business Saturday

Small businesses influence local economies and foster the entrepreneurial spirit the U.S. thrives on, and this type of impact simply cannot be ignored. This year, the special holiday created to celebrate these businesses falls on November 28th. Building off last year’s momentum, consumers nationwide are encouraged to shop small and support their local businesses. Small […]

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